Refund policy

At Bitvanta, we want you to feel confident when shopping with us. If something is not right with your order, we’re here to help with a fair and clear return and refund process.

Return Eligibility

We accept return requests for items that arrive damaged, defective, or incorrect. To be eligible, the item must be unused, in its original condition, and kept in the original packaging whenever possible.

Return Request Timeframe

Please contact us as soon as possible after receiving your order if you need to request a return. Return requests must be made within a reasonable time after delivery, and we may ask for photos or other details to review the issue.

Refund Process

Once we receive and review your return request, we will let you know if your request is approved. If approved, your refund will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

Some items may not be eligible for return, such as used products, items without original packaging, or products damaged after delivery due to misuse. If a product has been customized or marked as final sale, it may also be non-returnable.

Shipping Costs

Original shipping costs may not always be refundable, depending on the reason for the return. If the return is due to our error, we will work with you to resolve the issue fairly.

How to Start a Return

To request a return, please contact our support team with your order number, a brief explanation of the issue, and clear photos if possible. We’ll review your request and guide you through the next steps.

Our Goal

We aim to make the return process simple, respectful, and transparent. Customer satisfaction matters to us, and we’ll do our best to ensure a smooth resolution.